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Support channels

We at link perkasajitu offer support through multiple channels to ensure you can reach us when you need help. Live chat is available during business hours and is the fastest way to resolve urgent issues — our team typically responds within subject to verification. Email support is available around the clock; send your inquiry to [email protected] and expect a response within 4–8 hours. In-app help provides instant access to FAQs, account settings, and common troubleshooting steps without waiting for a response. All support is delivered in English. Choose live chat for immediate assistance, email for detailed inquiries, and in-app help for self-service guidance. During peak hours or holidays, response times may be longer than usual.

Common request categories

Our support team handles four main categories of requests. Login and account access issues include password resets, two-factor authentication setup, and account recovery. KYC and verification requests cover identity confirmation, document uploads, and verification status checks. Withdrawal and payment requests address withdrawal delays, failed transactions, and payment method changes. Technical issues include game crashes, connection problems, and interface bugs. Each category has a standard resolution window. Login issues are typically resolved within subject to verification. KYC verification usually completes within subject to verification for straightforward cases. Withdrawal reviews take subject to verification during business hours. Technical issues are investigated and resolved within 1–2 hours. Providing clear details about your issue — including transaction IDs, timestamps, and screenshots — helps our team resolve your request faster.

Response window expectations

Understanding our response windows helps you plan accordingly. Live chat responses arrive within subject to verification during business hours (9 AM to 11 PM, Indonesia time). Email responses are sent within 4–8 hours for standard inquiries and 24 hours for complex cases. In-app help provides instant answers to frequently asked questions. Withdrawal requests are reviewed within subject to verification during business hours; requests submitted outside business hours are queued and processed the next working day. KYC verification typically completes within subject to verification for straightforward submissions; complex cases may take up to 24 hours. Account recovery and password resets are processed within subject to verification. Technical issues are investigated within 1–2 hours. These windows are estimates based on normal conditions; during peak periods or holidays, processing may take longer. If your request exceeds the expected window, contact support to check the status.

Escalation flow

If your initial support request is not resolved to your satisfaction, we have an escalation process. First, provide clear details about your issue: your account email, the transaction ID (if applicable), the date and time of the issue, and what steps you have already taken. This information helps our support team understand your situation quickly. If your issue is not resolved within the standard window, request escalation to a senior support agent. Escalated requests are reviewed by our management team within 24 hours. For disputes involving withdrawals or account balances, provide transaction records and any relevant screenshots. For technical issues, describe the exact steps that trigger the problem and the device and browser you are using. For account security concerns, we may request additional verification before proceeding. Escalations are handled with priority; most escalated cases are resolved within 48 hours. If you remain unsatisfied after escalation, you may file a formal complaint through our legal notice page.